FAQ – Frequently Asked Questions

1. What type of products do you sell?

We sell high-quality jewelry paired with beautifully designed message cards. All our designs feature premade messages for different relationships and occasions — no personalization required.

2. Do you offer personalized or custom message cards?

Not at the moment. All our message cards come with carefully crafted premade messages.
(If we offer custom designs in the future, you’ll see them added to our store!)

5. How long does shipping take?

Processing Time: 1–3 business days
Shipping Time (USA): 3–7 business days
International Shipping: 7–14 business days (varies by country)

6. Do you offer tracking?

Yes! Once your order is shipped, you will receive an email with a tracking number so you can monitor your package.

7. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or not as described, contact us right away.
We will replace it for you at no extra cost.
Photos of the damaged item may be required for quick processing.

8. Can I cancel or change my order?

We start working on your order soon after it's placed, so changes or cancellations are only possible within 12 hours of purchase. If you need help, contact us as soon as possible at support@giftifyprints.store.

9. What is your return policy?

We accept returns for defective or damaged items.
Since each product is made on demand, we do not accept returns for “change of mind.”
If there’s an issue with your order, please contact us — we’re here to help!

10. Do you ship internationally?

Yes, we ship worldwide!
Shipping times may vary depending on your location.

11. Will the gift arrive with the message card included?

Yes! Every jewelry item includes the matching message card exactly as shown on the product page.

13. How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing:
📧 [support@giftifyprints.store]
We usually respond within 24 hours.